Ombudsman revamps dispute resolution system to fast track public complaints

Wafaqi Mohtasib (Federal Ombudsman) Naveed Kamran Baloch on Monday launched a revamped Informal Resolution of Disputes (IRD) programme and inaugurated a four day online training workshop in Islamabad to strengthen a faster, dialogue based mechanism for resolving citizens’ complaints, aiming to improve grievance redressal across the country, particularly in remote and underserved areas

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