HCSTSI reacts strongly to poor condition of mobile network

HYDRABAD: The President, Hyderabad Chamber of Small Traders and Small Industry (HCSTSI) Muhammad Saleem Memon has reacted strongly to the continuous poor condition of mobile network and internet services in Hyderabad and said that the poor performance of telecommunication companies has put the citizens and business community in severe difficulties. He said that Ufone, ONIC and Zong customers have been facing problems like weak signals, call drops, slow internet and frequent service suspension for a long time. The suspension of Ufone and ONIC services for approximately 10 hours on June 15, 2026 is proof that the respective companies are failing to provide reliable services to the customers. Chamber President Saleem Memon said that in the present era, mobile and internet services have become the mainstay of business, banking, e-commerce, education, health and daily communication. Continuous network failures and outages are affecting business activities, online transactions and digital development. He said that during power load shedding, mobile internet service becomes almost paralyzed, which shows that many mobile towers are deprived of proper backup power system. As a result, users have to face slow or down internet for hours, which affects online business, banking and digital payments. He further said that call drops, signal failures, calls not connecting on the first attempt and frequent internet outages have become the norm. Despite receiving full compensation from the customers, quality services are not being provided. He also expressed reservations over the pricing and charging policy of mobile companies, saying that on the one hand, the rates of packages and data offers are being continuously increased, while on the other hand, the customers are also facing various hidden deductions and additional charges. Due to various deductions imposed on load and packages, the customers are not getting the full benefit of the money they paid. Saleem Memon said that the world is moving towards 5G technologies, while the citizens of Hyderabad are still deprived of quality mobile and internet services. If this is the state of telecommunication services in Hyderabad, the second largest city and major commercial hub of Sindh, then the situation in rural areas can be well estimated. He demanded that the Pakistan Telecommunication Authority (PTA), the Ministry of IT and the concerned mobile operators take immediate steps to improve the mobile network infrastructure in Hyderabad and across Sindh, take notice of poor services and frequent network outages, eliminate hidden charges and provide quality services to the consumers as per the charges they pay. Copyright Business Recorder, 2026

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