Copyright protected content copied from PhoneWorld website. Pakistan Telecommunication Authority’s (PTA) latest Customer Service Performance Survey for the fourth quarter of 2025 has revealed widespread shortcomings in telecom operators’ customer service, with none of the mobile operators meeting the benchmark for complaint response times. The survey, conducted under the Telecom Consumer Protection (Amendment) Regulations, 2017, assessed key performance indicators (KPIs) including call. .. The post PTA survey exposes customer service gaps across telecom operators despite strong billing accuracy appeared first on PhoneWorld.
PTA survey exposes customer service gaps across telecom operators despite strong billing accuracy
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