Nigeria – 2026 User Satisfaction Survey report, Survey period: 28/09/2026 to 15/10/2026

Please refer to the attached file. More than 7. 3 million people across Adamawa, Borno and Yobe states in northeast Nigeria are estimated to require humanitarian assistance amid ongoing conflict, displacement and other compounding challenges. Since 2016, LTS Telecoms, formerly the Emergency Telecommunications Sector (ETS), has supported the humanitarian response by providing shared connectivity, security communications, technical support and capacity building for humanitarian responders. Globally, the former Emergency Telecommunications Cluster (ETC) and Logistics Cluster (LC) have merged to form the Logistics and Telecommunications Cluster (LTC), bringing logistics and emergency telecoms together under one coordination structure. The 2026 User Satisfaction Survey assesses users’ experience of these services, the contribution of LTS Telecoms support to organizational effectiveness and efficiency, and areas for improvement. Executive summary The 2026 LTS Telecoms User Satisfaction Survey received 228 responses from more than 700 humanitarian personnel across northeast Nigeria. Overall user satisfaction reached 93%, exceeding the 80% key performance indicator target, with satisfaction across individual telecoms services ranging from 91% to 95%. Beyond satisfaction, the survey assessed the operational contribution of LTS Telecoms support. 97% of respondents agreed that LTS Telecoms support contributed to their organization’s effectiveness, while 98% agreed that it contributed to greater operational efficiency. For these measures, support encompassed coordination and information management as well as telecoms services. Open-ended feedback was predominantly positive, while identifying priorities for improvement including connectivity and coverage, service responsiveness, user training, power resilience and communication with users. The findings will help inform the transition to a locally funded cost-sharing model for LTS Telecoms services in 2027, subject to operational requirements and available resources.

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