Together with Communities (TCC): Collective Accountability Assessment Report – Accountability to Affected Populations (AAP) A’zaz District, Aleppo Governorate Northwest Syria

Country: Syrian Arab Republic Source: SARD Please refer to the attached file. 1. Executive Summary The Together with Communities (TCC) Collective Accountability Assessment was jointly conducted by the consortium members CARE, Orange, ATAA, IYD, and SARD across A’zaz District in Aleppo Governorate to strengthen the understanding of community perceptions, experiences, and expectations regarding Accountability to Affected Populations (AAP). The assessment aimed to explore how communities access information, participate in humanitarian interventions, engage with complaints and feedback mechanisms, and perceive the transparency, accessibility, and responsiveness of humanitarian organizations. Particular attention was given to identifying the perspectives of women and persons with disabilities (PwDs) to better understand the barriers and enabling factors affecting their meaningful participation in accountability processes. The assessment findings indicate that communities recognize the importance of accountability and value opportunities to communicate with humanitarian organizations. While awareness of available communication and feedback mechanisms is generally well established, their effective utilization remains influenced by several contextual and operational factors. The findings highlight that trust, confidentiality, transparency, timely communication, and organizational responsiveness are among the key elements shaping community confidence in accountability systems and encouraging meaningful engagement. The assessment further demonstrates that communities prefer communication channels that are accessible, familiar, and responsive to their needs while emphasizing the continued importance of direct engagement with field teams and community-based communication approaches. Participants also highlighted the need for humanitarian organizations to strengthen two-way communication by ensuring that community feedback is acknowledged, addressed, and reflected in programme implementation and decision-making processes. Women and persons with disabilities identified additional challenges that continue to affect their participation in accountability mechanisms, including social norms, accessibility barriers, privacy concerns, and limited access to inclusive communication methods. These findings underline the importance of strengthening inclusive accountability systems that ensure equal access to information, participation, and complaints mechanisms for all community members. Overall, this assessment provides a comprehensive evidence base to support CARE, Orange, ATAA, IYD, and SARD in strengthening Accountability to Affected Populations (AAP), enhancing community engagement, improving transparency, and promoting evidence-based decisionmaking. The findings presented in this report will support consortium partners in developing more inclusive, accessible, and responsive accountability systems while reinforcing collective commitments to the Core Humanitarian Standard (CHS) and people-centred humanitarian programming.

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